Job description


Problem Coordinator

Job reference 1967


  • Job Title :
    Problem Coordinator
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    28 February 2020
Job Advert



Do you have great problem solving skills? Are you interested in investigating issues to identify root cause and drive permanent long lasting fixes that make a difference?  If so, then we would love to hear from you.


We have a fantastic opportunity for an experienced Problem Coordinator to work within our Service Operations team in Asda Technology. Your primary objectives will be to investigate the cause of IT related incidents, prevent said Incidents from re-occurring by identifying root cause and remediating permanently and minimizing the impact of incidents that cannot be permanently solved. This role ideally suits an individual who has an understanding of Problem Managements role in an IT department. Previous experience of either Incident or Problem Management (or both) function would be a definite advantage. This is an intermediate level position within the team, but as Service Operations comprises the largest team within Asda Technology, there is plenty of room for growth and progression further within the function.


Working as a Problem Coordinator you will be involved in managing proactive and reactive problems from incidents and trend analysis. There is no line management responsibility within this role; however, you will have to co-ordinate and work effectively with other support team members based in the UK and internationally, including external suppliers and offshore resources to ensure problems are mitigated and/or eradicated within agreed service levels.


Please note that you would be required to work on a shift pattern that covers 7.30am – 8pm.



Experienced working within an IT department / function with strong problem solving skills. Proven communication skills with multi levels of an organisation, including interaction with senior stakeholders. Ability to drive investigations with technical and non-technical teams. Previous experience of a Problem Management function will be an advantage. Attention to detail, organisational skills and an ability to demonstrate a methodical approach to data analysis/problem solving.



The days of full time, fixed hours, stuck in the office in business dress are long gone! We strive to provide our colleagues the flexibility they need to juggle their job with life outside work. An inclusive, diverse culture is important to us and where it's possible we will consider part time or job share applications.


A competitive salary comes with an excellent benefits package including colleague discount, company share save scheme, a competitive pension, company bonus and many additional rewards! Once you're here the development opportunities are as endless as your commitment to your self-development and we will support you every step of the way to help further your career.


If you have any questions regarding the position, then please email







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Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
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