Is a Retail role for you?

This short quiz will tell you more about Life at Asda and give you an introduction to our values which run through the core of our business.

There is one question which aligns to each value, with a multiple-choice answer to choose from - this shouldn’t take you more than five minutes to complete.

On the back of the answers you choose, you will then receive some feedback as to whether the role and life at Asda is right for you. Please do consider this feedback before you move forward with your application.

View quiz

Thanks for completingour quiz

Based on your answers here’s our feedback:

You'd be a great fit here

Based on your answers we think you would be great within our Retail environment and would enjoy life at Asda, you understand our values which will play a part in your day-to-day role. Look at our store roles there are plenty of roles to suit everyone, if you can’t find your perfect role right now keep an eye on our careers site as we think you would be an asset to Asda.

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You might be happy here

Based on your answers we think you should consider if a career in retail is right for you right now. Some of your answers indicate you would enjoy life at Asda, we want everybody to be happy at work and enjoy all elements of their role. Take a look at our roles and see if you will find your everything at Asda.

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Consider whether you'd like it here

Based on your answers we would ask you to consider carefully if you would like to work at Asda, some of your preferences suggest you might not be happy with life at Asda and our values are at the very heart of our business and it is key our store colleagues live by this every day. We want everybody to be happy in their role.

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Question 1 of 6

Through selling we make our service legendary.

Scenario

Our operation is 24/7 we never stop working hard to deliver the very best service and provide the best products for our customers. The store has been hit by a variety of absence issues this week. The Store Manager has made changes with the team to ensure our online deliveries are not impacted and now needs to ask for further support to ensure our customers still get the best service coming into store. You have been asked to swap your shift to help.

What would you do?

a.

I would ask if the store manager could ask another colleague as it isn’t ideal for my circumstances, I like my set shifts.

Select
b.

I would be happy to swap and help the later team if it means we can still deliver for our customers, and it doesn’t happen often.

Select
c.

I will help on the one occasion but would need to be clear I am not flexible and can’t do this a lot.

Select

Feedback

Our customers need us at all times of the day it is key to ensure a customer who shops first thing in the morning receives the same standard of service as our customers who shop later in the day. From time to time, we may have to ask you to be flexible to support both our teams and customers. Flexibility is a key attribute needed to work within our stores.

Question 2 of 6

We need to improve the business every day.

Scenario

We don’t currently have a Community Champion in store, and you are aware of some local initiatives happening which align with our values, other local stores from our competitors are supporting these and doing activities which will raise money for the charities and promote them in the local community. You think it would be great for Asda to get involved.

What would you do?

a.

Speak to your Manager, giving all the details and asking if you can support in organising this for the store in the absence of the community champion.

Select
b.

Mention this in the team meeting so everyone is aware, and it can be picked up if the team want to move forward with it.

Select
c.

Leave it this time and make a note when the new Community Champion starts to mention it for next time.

Select

Feedback

Our communities are at the very of heart of Asda and our customers are key. We encourage all our colleagues to move at pace and to always think about how we can be better for our customers and our communities. We don’t wait for next time if we see an opportunity, we go for it with the support of our colleagues and leaders. Just like our competitors we always need to be looking at opportunities to improve our business daily.

Question 3 of 6

We are all colleagues – One Team.

Scenario

Teamwork is essential in our stores. You have had a busy morning but have completed your tasks ahead of schedule. Your colleague in another area is struggling to work their way through the daily tasks.

What would you do in this situation?

a.

It is almost your lunch break; you will have your lunch and see if they still need help afterwards.

Select
b.

Nothing as they are not in your area, and you stick to your own daily tasks.

Select
c.

Go and ask what you can do to help them as you have finished your own daily tasks.

Select

Feedback

At Asda we are all one team, and we all make a difference every day to our customers, even more so when we come together as a team and help each other out. Teamwork is a key part of daily life in our stores.

Question 4 of 6

What we sell is better value.

Scenario

A customer approaches you in store and asks where a branded product is located, you know it is much more expensive than our own brand range and you know it is just as good as you did a taste test in your huddle last week, whilst walking them over to the aisle where the product is located.

What would you do?

a.

Make general small talk and show them exactly where the product is they are looking for.

Select
b.

Tell them about our own brand range that is delicious, a little cheaper and when you tried it you couldn’t tell the difference.

Select
c.

Take the customer to the product, show them all the selection, and leave them to do the shopping.

Select

Feedback

Our customers will look to Asda Colleagues for help when in store, this is a perfect opportunity to not only help a customer but talk about the brilliant products we sell and recommend them, because after all selling is our universal responsibility and what we sell is better value.

Question 5 of 6

We hate waste of any kind!

Scenario

Working in store is fast paced and we are ever moving, sometimes you can’t always locate a manager at the time a customer wants them. We never waste any opportunity with a customer to demonstrate the excellent service we all deliver.

A customer comes to you to complain about a situation that is not on your area, and you don’t have much knowledge of the situation or how we would normally deal with such a complaint, you can see the customer is getting irate and shoppers are looking and know the majority of the managers are in a short meeting.

How would you respond?

a.

Take the customers details and tell them a manager from that area will be in touch later that day.

Select
b.

You deal with the complaint as best you can in the absence of a manager, make sure it is resolved and ensure the customer is leaving the store happy with the service and Asda. Whilst taking down their details for a manager to follow up.

Select
c.

You try to find a colleague from that area they will have more knowledge of how to resolve the complaint than you, explaining to the customer what you are doing.

Select

Feedback

We never waste any opportunity with our customers, even if we don’t always know all the answers, by stepping in and helping on another area and showing you are putting our customers first, you are being a true ambassador of the Asda Values. Whatever your role is in store it will always mean you need to be ready to adapt at pace as we don’t always know what our customers want or need from us.

Question 6 of 6

Selling is our universal responsibility!

Scenario

A customer asks you to help get a product down from a higher shelf, whilst doing this they also tell you they love how the store is looking and hoping it inspires them to fill their trolley, as they buy the same things every week and are getting bored.

How do you respond?

a.

You show them our latest magazine filled with recipes and exactly what to buy from in store to make some new food.

Select
b.

You agree but tell them to have a look at some of our new seasonal ranges as everybody was chatting about them in the team huddle and are excited to try them yourself for a change.

Select
c.

Agree – it is part of being an adult cooking the same things week in and week out, your shopping list also very rarely alters.

Select

Feedback

Selling is our universal responsibility and if a customer opens up a conversation about ideas or our products, what better opportunity to use this time to tell them about all we have available to them in store and introduce them to something new. Excellent service will keep our customers returning.

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Is a Retail role for you?

Thanks for completingour quiz

Based on your answers here’s our feedback:

You'd be a great fit here

You might be happy here

Consider whether you'd like it here

Through selling we make our service legendary.

Scenario

What would you do?

Feedback

We need to improve the business every day.

Scenario

What would you do?

Feedback

We are all colleagues – One Team.

Scenario

What would you do in this situation?

Feedback

What we sell is better value.

Scenario

What would you do?

Feedback

We hate waste of any kind!

Scenario

How would you respond?

Feedback

Selling is our universal responsibility!

Scenario

How do you respond?

Feedback

Our latest Store vacancies

FoodHall Trading Manager

Customer Delivery Driver

Service Colleague

Service Colleague

Service Colleague

Service Colleague

Service Colleague

Section Leader

Service Colleague- Night

Customer Delivery Driver

Customer Delivery Driver

Section Leader

Service Colleague

Service Colleague

Night Replen Section Manager